Privacy Policy

Last Updated: November 2025

This Privacy Policy explains how Sherlocked Escape Room (“we”, “us”, “our”) collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect the following types of personal information:

Full name
Email address and contact number
Booking information
Payment details (processed securely through third-party providers)
CCTV footage for safety and security
Any information voluntarily provided when contacting us

We do not collect or store any unnecessary or sensitive personal information.

2. How We Use Your Information

We use personal information for:

Processing and confirming bookings
Managing customer accounts
Communicating important updates
Improving our services and customer experience
Security and fraud prevention
Complying with legal obligations

We will never sell or rent your data to third parties.

3. Sharing of Information

We may share your information only with:

Payment processors
Booking system providers
Service providers who assist us in operating the business
Authorities when legally required

All third-party providers are required to comply with POPIA.

4. Data Storage & Security

We take reasonable technical and organizational measures to protect your data. This includes:

Secure online booking platforms
Encrypted payment processing
Restricted access to personal information
Secure password and data management practices

5. Your Rights Under POPIA

You have the right to:

Access your personal information
Request corrections or updates
Ask for deletion where legally permissible
Withdraw consent for marketing
Lodge a complaint with the Information Regulator of South Africa

6. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features may not work properly.

7. Marketing Communications

We may send promotional messages only if you have given consent. You may opt out at any time.

8. Contact Us

For questions regarding this Privacy Policy or your personal information, contact:
📧 Email: hello@sherlockedescape.co.za
📞 Phone: 0739251811